Refund Policy

Our Approach to Refunds

Focused on Fair Play and Player Support

This website serves as a support and content hub for players of Age of Empires Mobile — the real-time strategy game where empire-building, tactical decisions, and global conquest shape every battle. While we are not the official developer or publisher of the game, we provide additional content such as strategy guides, resource planning packs, commander breakdowns, and other tools designed to enhance your gameplay experience.

If you have made a purchase directly through our platform — for example, a premium guide pack, commander tier breakdown, or access to exclusive planning tools — this refund policy applies. Please note that we are not responsible for purchases made within the official Age of Empires Mobile game through app stores or external marketplaces. Any such issues must be addressed through the platform where the purchase was made.

• You may request a refund for any digital purchase made on our site within 7 calendar days of the original transaction. Refunds are only considered if the content has not been significantly downloaded, used, or accessed. If a file has been fully viewed or shared, we reserve the right to decline the request in order to protect the fairness of the system.
• All refund requests are manually reviewed by our support team. Automatic refunds are not available. If repeated or abusive refund patterns are detected, access to paid content or future purchases may be limited to preserve the quality of service for other users.
• Subscriptions — such as those providing ongoing access to premium tactics, campaign walkthroughs, or seasonal battle maps — can be cancelled anytime via your account dashboard. Once cancelled, service continues through the billing cycle. Refunds are not prorated unless content delivery was incomplete or technically disrupted.
• If a technical issue occurred during purchase — such as an incomplete download, the wrong product unlocking, or a corrupted file — please notify us right away with a description of the problem, your order number, and any helpful screenshots. We will resolve the issue through replacement content, store credit, or a refund, depending on the situation.
• Our website may occasionally provide links to download Age of Empires Mobile from official app stores to help players locate the game. However, we are not affiliated with the development team and cannot take responsibility for any changes, monetization decisions, or gameplay updates that occur within the official game. For issues related to in-app purchases, please contact the store used for that transaction.
• Abusing the refund system — such as requesting returns after substantial use of content or submitting repeated false claims — will result in permanent restrictions from all future purchases. We maintain a respectful and supportive player environment, and we expect users to engage with the same fairness.
• To request a refund, use the contact form on our site and include your purchase email, transaction ID, date of payment, and a short explanation of the issue. Our team typically responds within 3 to 5 business days, and we handle every request with individual attention.

Our goal is to support your Age of Empires Mobile journey with useful content and fair service. If you ever feel something went wrong with your order, don’t hesitate to reach out. We’re here to help keep your experience strategic, smooth, and rewarding.